Payment & Refund Policy

1. Overview

This Payment and Refund Policy describes the general payment terms and refund practices of BILL HEILMAN VIDEO SERVICES INC. Specific payment terms for any engagement are established through direct communication with the office and may be documented in a service agreement or invoice.

2. Invoicing

Invoices may be issued for services provided by Bill Heilman Video Services. The specific terms of each invoice, including the amount, payment method, and due date, will be communicated directly with the client. Invoice terms may vary depending on the nature of the project, assignment, or service agreement.

3. Payment Terms

Payment terms are established on a per-engagement basis and are communicated prior to or at the time of the assignment. Clients are responsible for reviewing invoice terms and making payment in accordance with the agreed terms. Questions about an invoice should be directed to the office promptly.

4. Cancellations and Rescheduling

Cancellations and rescheduling requests are reviewed on a case-by-case basis. Legal proceedings often involve scheduling changes, and the company understands that adjustments may be necessary. However, cancellations made close to the scheduled date may result in a cancellation fee or other charge, depending on the circumstances and any advance preparation that was completed.

Clients are encouraged to notify the office as early as possible if a cancellation or rescheduling is needed. Contact the office directly to discuss the situation.

5. Completed Services

Services that have been fully performed are generally not subject to refund. Once an assignment has been completed, the client is responsible for payment in accordance with the agreed terms. Disputes regarding completed services should be raised with the office promptly.

6. Refunds, Credits, and Adjustments

Refunds, credits, or billing adjustments may be considered depending on the specific circumstances of the engagement. Any such adjustments are at the discretion of Bill Heilman Video Services and are evaluated on a case-by-case basis. To request a review of a billing matter, contact the office directly.

7. Payment Methods

Accepted payment methods will be communicated at the time of invoicing. Please contact the office to discuss payment options for your assignment.

8. No Payment Information Through Contact Form

Do not submit payment card information, bank account details, or other financial account information through the contact form on this website. Payment arrangements are handled directly through invoicing and direct communication with the office.

9. Questions and Disputes

Questions about invoices, payment terms, or billing matters should be directed to the office. We are committed to addressing billing questions promptly and professionally.